Subject, body and destination — copy, send through the official route, keep the confirmation.
| Topic | Details |
|---|---|
| Official route | account.adobe.com → Plans → Manage plan → Cancel |
| Where to send the email | Adobe support chat — no public cancel email |
| Support hours | chat 24/7 |
| Refund policy | full refund inside 14 days of the initial order; after that, annual-paid-monthly plans charge 50% of remaining months |
| Watch out | the 50% early-termination fee on annual-paid-monthly plans is the big trap — monthly plans skip it |
| Watch out | the retention flow offers 2–3 free months; fine if you'd stay anyway, a delay tactic otherwise |
| Watch out | export your files first — proprietary formats become read-only headaches after the apps lapse |