Consumer rights · 1 min
For most things bought online, by phone or at your door in the EU and UK, you can cancel within 14 days without giving a reason. Enter when the clock started and read the exact deadline, plus the honest list of purchases the right does not cover.
For goods: days since delivery. For services and digital subscriptions: days since you placed the order.
The statutory right exists for distance and doorstep sales. In-store purchases have no automatic cooling-off; returns there are the shop's policy, not law.
If the seller failed to inform you, the period extends by up to 12 months.
Everything is calculated in your browser as you type. Nothing you enter is sent or stored, and no account is needed.
You can still cancel.
9 days left
to send the cancellation — sending it in time is what counts
| Statutory period | — |
| Days used | — |
| Days left to send the cancellation | — |
| After cancelling: send goods back within | — |
| Refund due within | — |
| What you bought | Clock starts | Period |
|---|---|---|
| — | — | — |
| — | — | — |
| — | — | — |
No cooling-off right exists for: custom-made or personalised items, sealed goods unsealed after delivery (hygiene, software, media), perishables, urgent repairs you requested, and digital content once you agreed to immediate access and downloading began. Sellers rely on that last one — the checkbox you clicked at checkout.
Cancelling in time is about sending the notice within the period, not the seller receiving it. Email works; keep a copy. The seller then refunds within 14 days, including standard outbound shipping, though they may wait until the goods are back or proof of return arrives.
This page states the EU Consumer Rights Directive and the UK's equivalent regulations in their general form. Member states add details, and in-store returns remain pure shop policy everywhere.
The rules below come from the EU Consumer Rights Directive (2011/83/EU) and the UK Consumer Contracts Regulations 2013. The page maps your answers onto them; nothing is fetched or stored.
goods → 14 days from delivery
services → 14 days from the order
not informed → period extends up to 12 months
after cancelling → return goods ≤ 14 days; refund ≤ 14 days
The gauge counts your days against the applicable period. “Sending counts” is the directive's own rule: the cancellation must be dispatched before the period ends.
This is not legal advice. Exceptions are listed above in full; when a purchase sits near one of them, the seller's terms and your national consumer body settle it.