Subject, body and destination — copy, send through the official route, keep the confirmation.
| Topic | Details |
|---|---|
| Official route | amazon account → Prime Membership → End Membership |
| Where to send the email | customer-service chat for refunds — no public cancel email |
| Support hours | chat 24/7 |
| Refund policy | unused Prime periods are refundable on request via chat — not automatic |
| Watch out | expect 2–3 'are you sure' screens with benefit reminders |
| Watch out | annual members must ASK for the unused-months refund via chat |