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Cancel BT

Free No account No data sent
Official route + send-to addressDated email builderChecked August 2026
$
months

Your ready-to-send cancellation

Subject, body and destination — copy, send through the official route, keep the confirmation.

Subject: 


The cancellation, line by line


Good to know about cancelling BT
TopicDetails
Official routephone 0800 800 150 or your My BT account
Where to send the emailBT contact form in My BT — no public cancel email
Support hoursphone lines Mon–Fri 8am–9pm, Sat–Sun 8am–8pm (UK)
Refund policyin-contract exits pay early-termination charges; cooling-off covers the first 14 days of a new contract
Watch outearly-termination charges on most bundles if you're inside the minimum term
Watch outunreturned hubs and TV boxes are charged — use their prepaid bag and keep the receipt


How to cancel BT, step by step
  1. Check your contract end date in My BT first — early exit triggers early-termination charges on most broadband/TV bundles.
  2. If you're in a cooling-off window (14 days from the order), cancel free — say so explicitly.
  3. Call 0800 800 150 or cancel via My BT; get a cancellation reference number.
  4. Return any BT equipment within 60 days using the prepaid bag they send.
  5. Check the final bill: service to the end date, equipment credits applied.

      
Common questions
How do I cancel BT?
The official route: phone 0800 800 150 or your My BT account. Follow the steps on this page, then send the dated email above to BT contact form in My BT — no public cancel email so a written record exists — the confirmation is what wins disputes if billing continues.
Can I get a refund after cancelling BT?
in-contract exits pay early-termination charges; cooling-off covers the first 14 days of a new contract

      
    


  





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