Subject, body and destination — copy, send through the official route, keep the confirmation.
| Topic | Details |
|---|---|
| Official route | canva.com → Account settings → Billing & plans → Cancel |
| Where to send the email | Canva help-center assistant — no public cancel email |
| Support hours | help-center assistant 24/7 |
| Refund policy | runs to period end; Canva sometimes refunds recent unwanted renewals if asked promptly |
| Watch out | team plans: only the owner cancels, and members lose Pro assets access |
| Watch out | designs stay, but Pro elements in them become watermarked/locked for editing after downgrade |
| Watch out | mobile-app subscriptions cancel in Apple/Google settings |