Subject, body and destination — copy, send through the official route, keep the confirmation.
| Topic | Details |
|---|---|
| Official route | chatgpt.com → Settings → Subscription → Manage → Cancel |
| Where to send the email | OpenAI help-center chat — no public cancel email |
| Support hours | help-center chat 24/7 (bot-first) |
| Refund policy | runs to period end; refunds are not standard for used periods |
| Watch out | subscribed via the iOS/Android app? Cancel in the device's subscription settings, not the website |
| Watch out | your chats and custom GPTs remain on the free tier — you lose priority and model access, not your history |