Subject, body and destination — copy, send through the official route, keep the confirmation.
| Topic | Details |
|---|---|
| Official route | phone 1-800-531-5000 — satellite service has no online cancel |
| Where to send the email | DirecTV phone support — ask for written confirmation |
| Support hours | phone daily 8am–12am ET |
| Refund policy | contract satellite plans charge up to $20 per remaining month; streaming (DirecTV Stream) cancels online |
| Watch out | satellite and Stream are different products — Stream cancels in account settings, satellite is phone-only |
| Watch out | early-termination fees reach $20/remaining month on satellite contracts |
| Watch out | Leased equipment return: they send a recovery kit — use it and keep tracking |