Subject, body and destination — copy, send through the official route, keep the confirmation.
| Topic | Details |
|---|---|
| Official route | dropbox.com → Settings → Plan → Cancel plan |
| Where to send the email | Dropbox support ticket — no public cancel email |
| Support hours | support tickets, business hours |
| Refund policy | runs to period end; downgrades to free 2GB at expiry |
| Watch out | files stay but syncing stops over the 2GB free quota — download or slim down first |
| Watch out | app-store subscriptions cancel in Apple/Google settings |
| Watch out | annual plans: ask support about unused-month refunds — sometimes granted, not promised |