Subject, body and destination — copy, send through the official route, keep the confirmation.
| Topic | Details |
|---|---|
| Official route | account settings → Plan settings → Cancel plan |
| Where to send the email | HelloFresh chat — no public cancel email |
| Support hours | chat daily; the cutoff matters more than the hours |
| Refund policy | cancel after the weekly cutoff and one more box ships and bills — typically 5 days before delivery |
| Watch out | the weekly cutoff (usually Tuesday, 5 days pre-delivery) is the trap — cancel Monday, not Thursday |
| Watch out | app-store signups must cancel in the app store, not the website |
| Watch out | 'skip week' pauses charges without cancelling |