Subject, body and destination — copy, send through the official route, keep the confirmation.
| Topic | Details |
|---|---|
| Official route | account.microsoft.com/services → Manage → Cancel subscription |
| Where to send the email | Microsoft support chat — refunds via account.microsoft.com |
| Support hours | support chat 24/7 |
| Refund policy | annual plans cancelled within 30 days of purchase or renewal usually get a full refund — ask explicitly |
| Watch out | turning OFF recurring billing is not cancelling — it just stops renewal; cancel properly for refunds |
| Watch out | OneDrive files stay readable but the account drops to 5GB — over-limit files eventually become read-only |
| Watch out | work/school accounts are cancelled by your organization, not you |