Subject, body and destination — copy, send through the official route, keep the confirmation.
| Topic | Details |
|---|---|
| Official route | nytimes.com → Account → Subscription overview → Cancel, or chat |
| Where to send the email | customercare@nytimes.com |
| Support hours | chat/phone Mon–Fri 7am–10pm ET, weekends 7am–3pm |
| Refund policy | runs to period end; annual plans sometimes refund unused months if asked in writing |
| Watch out | the intro rate (e.g. $1/week) jumps to full price at renewal — cancel before the jump |
| Watch out | All-Access bundles (Games, Cooking, Wirecutter) cancel together — you can't split them after |
| Watch out | gift and corporate subscriptions cancel through the purchaser |