Subject, body and destination — copy, send through the official route, keep the confirmation.
| Topic | Details |
|---|---|
| Official route | in-app → Settings → Manage subscription, or the account portal |
| Where to send the email | Noom support chat in-app — no public cancel email |
| Support hours | in-app chat, business hours |
| Refund policy | trial-to-paid conversion is the classic complaint: cancel before the trial ends; post-charge refunds are case-by-case |
| Watch out | deleting the app does NOT cancel — the subscription lives in account settings |
| Watch out | trial end dates are set in app-store time zones — cancel a day early |
| Watch out | multi-month plans bill the whole term upfront; mid-term refunds are negotiation, not policy |