Subject, body and destination — copy, send through the official route, keep the confirmation.
| Topic | Details |
|---|---|
| Official route | notion.so → Settings → Billing → Downgrade |
| Where to send the email | Notion support via in-app message — no public cancel email |
| Support hours | in-app messaging, business hours-ish |
| Refund policy | downgrade keeps access to period end; annual plans generally non-refundable mid-term |
| Watch out | cancelling is called 'downgrade to Free' — the workspace and pages stay intact |
| Watch out | guest limits and version history shrink on the free plan — export anything compliance-relevant |
| Watch out | workspace owners cancel; members can't |