Subject, body and destination — copy, send through the official route, keep the confirmation.
| Topic | Details |
|---|---|
| Official route | members.onepeloton.com → Subscriptions → Cancel |
| Where to send the email | Peloton support chat — no public cancel email |
| Support hours | chat/phone daily 9am–9pm ET |
| Refund policy | runs to period end; no partial refunds |
| Watch out | app memberships bought in-app cancel in Apple/Google settings; All-Access cancels at the website |
| Watch out | without All-Access, the bike/tread becomes 'Just Ride/Run' — nearly no content |
| Watch out | pausing is offered at checkout-of-cancel; it freezes billing for up to 3 months |