Subject, body and destination — copy, send through the official route, keep the confirmation.
| Topic | Details |
|---|---|
| Official route | in person at your home club, or certified letter to the club |
| Where to send the email | certified mail to your home club's address (find it in the app) |
| Support hours | club staffed hours — typically 9am–7pm weekdays for membership help |
| Refund policy | annual-fee timing matters: cancelling doesn't refund the already-charged annual fee |
| Watch out | no online or phone cancellation — this is deliberate; certified letter with return receipt is the remote route |
| Watch out | freeze is free in some medical cases — ask before cancelling if you might return |
| Watch out | the annual fee (usually ~$49) bills once a year regardless — cancel right after it posts, not right before |