Subject, body and destination — copy, send through the official route, keep the confirmation.
| Topic | Details |
|---|---|
| Official route | phone 1-833-267-6094 or in-store — no online cancel |
| Where to send the email | Spectrum phone support — ask for a confirmation number |
| Support hours | phone 24/7 |
| Refund policy | no contracts, but no proration either: service runs to the end of the billing cycle and partial months are not refunded |
| Watch out | no proration — cancelling mid-cycle wastes the rest of the month; time it near cycle end |
| Watch out | equipment must be returned via UPS/The UPS Store or Spectrum store — keep the receipt |
| Watch out | they may offer rate locks to stay; legitimate if you want the service, noise if you don't |