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Cancel Virgin Media

Free No account No data sent
Official route + send-to addressDated email builderChecked August 2026
$
months

Your ready-to-send cancellation

Subject, body and destination — copy, send through the official route, keep the confirmation.

Subject: 


The cancellation, line by line


Good to know about cancelling Virgin Media
TopicDetails
Official routephone 0345 454 1111 or your My Virgin Media account
Where to send the emailMy Virgin Media webchat — screenshot it
Support hoursphone Mon–Fri 8am–8pm, Sat 8am–6pm (UK)
Refund policy30 days' notice; early-disconnection fee applies inside the minimum term
Watch outexpect the 'we'll match any offer' retention loop — repeat 'please process the cancellation' and note the agent and time
Watch outreturn the hub and TV box with their prepaid pack; unreturned kit is charged


How to cancel Virgin Media, step by step
  1. Virgin Media asks for 30 days' notice, starting when they log the request.
  2. Check your minimum term first — leaving early means an early-disconnection fee on remaining months.
  3. Cancel by phone or webchat in My Virgin Media; screenshot the chat.
  4. Return the hub and TV box with their prepaid returns pack.
  5. Watch the final bill for the equipment credit and correct end date.

      
Common questions
How do I cancel Virgin Media?
The official route: phone 0345 454 1111 or your My Virgin Media account. Follow the steps on this page, then send the dated email above to My Virgin Media webchat — screenshot it so a written record exists — the confirmation is what wins disputes if billing continues.
Can I get a refund after cancelling Virgin Media?
30 days' notice; early-disconnection fee applies inside the minimum term

      
    


  





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